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Terms & Conditions

Version 1.0 · Effective 1 January 2026 · Language: English (Dutch version available here; in case of discrepancy, the Dutch version shall prevail)

1. Business Information

  • Business name: JD Strength Coach
  • Legal form: Sole proprietorship (ZZP)
  • Owner: João Diogo
  • Address: Johannes Camphuijsstraat 126 A, 2593CT 's-Gravenhage, The Netherlands
  • Telephone: +31 6 51109613
  • Email: pt.joaodiogo10@gmail.com
  • VAT number: NL005093786B42
  • KvK registration: 94589038

These Terms and Conditions (“Terms”) govern the agreement between JD Strength Coach (“the Coach”) and the Client (“you”) for the provision of online personal coaching services.

2. Definitions

  • Coach – JD Strength Coach, acting as a sole proprietor providing the Services.
  • Client – any natural person aged 18 or older purchasing Services from the Coach for personal (non-business) use.
  • Services – personalized online coaching in fitness, nutrition, mindset, and lifestyle, provided digitally via the methods described herein.
  • Agreement – the binding contract between the Coach and the Client formed when the Client accepts these Terms.

3. Applicability and Acceptance

These Terms apply to all quotations, offers, and agreements related to the Services of JD Strength Coach. By registering, paying, or otherwise confirming participation, the Client acknowledges that they have read and agreed to these Terms.

4. Eligibility

Services are available only to individuals aged 18 years or older. The Client confirms that all information provided to the Coach is true, complete, and accurate.

5. Services Provided

  1. The Coach provides personalized online coaching in the areas of fitness, nutrition, mindset, and lifestyle.
  2. Coaching may include workout and nutrition programs, performance tracking, feedback, and communication support.
  3. Services are delivered digitally via: a coaching application; email or WhatsApp communication; video calls; and/or PDF documents prepared by the Coach.
  4. No physical or in-person sessions are included unless explicitly agreed in writing.

6. Formation of the Agreement

The Agreement between the Coach and the Client is concluded when the Client:

  • Accepts an offer or quotation via written confirmation (email, form, or app registration); and
  • Completes the first payment or accepts the issued invoice.

7. Right of Withdrawal (Herroepingsrecht)

  1. In accordance with Article 6:230o of the Dutch Civil Code, consumers have a 14-day cooling-off period starting from the day the Agreement is concluded.
  2. Within this period, the Client may withdraw from the Agreement without providing any reason.
  3. To exercise this right, the Client must send a clear statement of withdrawal to the Coach by email at pt.joaodiogo10@gmail.com.
  4. The Coach will confirm receipt of the withdrawal notice without undue delay.
  5. If Services have already been partly performed at the Client's request, the Client shall pay a proportionate amount for the Services provided up to the date of withdrawal.
  6. Immediate Start and Waiver: By requesting that the Coach begin work immediately (e.g., receiving a personalized plan within 14 days), the Client expressly agrees that, once the Services are fully performed, the right of withdrawal is lost in accordance with Article 6:230p BW.
  7. A model withdrawal form (as provided under Dutch law) is available upon request.

8. Duration, Renewal, and Cancellation

  1. The minimum subscription term is one (1) month.
  2. After the initial month, the Agreement automatically continues for an indefinite duration with monthly billing.
  3. The Client may cancel the Agreement at any time after the first month by providing at least one (1) month's written notice by email.
  4. The Agreement will terminate at the end of the next billing period following the notice period.
  5. The Coach may terminate the Agreement with notice if the Client repeatedly fails to pay or breaches their obligations under these Terms.

9. Pausing the Service

  1. The Client may request to temporarily pause their coaching in cases of prolonged illness or injury that prevents participation.
  2. The Coach may request reasonable medical confirmation.
  3. During the pause, payments may be suspended or rescheduled by mutual agreement.

10. Payments

  1. All prices are stated in Euros (EUR) and include VAT unless otherwise specified.
  2. The Coach issues invoices during the first week of each month, payable within twelve (12) days from the invoice date.
  3. Payments are made by bank transfer to the IBAN stated on the invoice.
  4. If payment is not received within 12 days: access to Services may be suspended, and the subscription will be automatically cancelled without further notice.
  5. No late payment penalties apply; however, unpaid work will not be delivered.

11. Refund Policy

  1. Outside the 14-day statutory withdrawal period, payments are non-refundable once Services have commenced.
  2. Refunds are not provided for lack of results or unused portions of coaching after the service period begins.

12. Client Responsibilities and Code of Conduct

The Client agrees to:

  • Complete all required fitness and medical clearance forms before starting the program;
  • Inform the Coach promptly of any relevant health issues, medication use, or injuries;
  • Follow all training and nutrition guidance safely and responsibly;
  • Communicate respectfully and avoid offensive, aggressive, or inappropriate behavior;
  • Not share or distribute any content, materials, or personal plans provided by the Coach without written permission; and
  • Use the provided materials and app solely for personal purposes.

If the Client violates these obligations and fails to correct such behavior after a warning, the Coach may terminate the Agreement with immediate effect.

13. Intellectual Property

  1. All materials, programs, plans, videos, PDFs, guides, and content created or provided by the Coach remain the intellectual property of JD Strength Coach.
  2. The Client receives a personal, non-transferable license to use the materials during and after the coaching period for their own private use only.
  3. The Client may retain downloaded PDFs or materials received during the subscription but may not reproduce, sell, or share them without prior written consent.
  4. Any violation of this clause constitutes a material breach of contract and may lead to immediate termination and potential legal action.

14. Force Majeure (Overmacht)

  1. Neither party shall be liable for failure or delay in performance if caused by events beyond reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government restrictions, or strikes; serious illness or injury of the Coach; or power, internet, or technical failures of the coaching app or third-party platforms.
  2. In such cases, the Coach will notify the Client as soon as possible and propose a fair solution (postponement, extension, or partial refund).
  3. If the situation lasts longer than six (6) weeks, either party may terminate the Agreement, and the Client will be refunded for undelivered Services.

15. Liability and Medical Disclaimer

  1. The Coach provides coaching and advice based on professional knowledge and experience but is not a medical professional.
  2. The Services are intended for general well-being and do not substitute medical diagnosis or treatment.
  3. The Client is solely responsible for ensuring they are physically and medically fit to participate in the program.
  4. The Coach is not liable for injury, illness, or damages arising from: failure by the Client to follow safety instructions; incomplete or false health information provided by the Client; or risks inherent to exercise or nutrition changes reasonably disclosed to the Client.
  5. The Coach's total liability for direct damages arising from or related to the Agreement shall be limited to the amount paid by the Client in the last month of service.
  6. The Coach is not liable for indirect or consequential damages, including but not limited to lost income or third-party claims.
  7. Nothing in these Terms excludes or limits liability for intentional misconduct or gross negligence as defined under Dutch law.

16. Privacy and Data Protection

  1. The Coach processes personal data (including health-related data) to deliver coaching Services, maintain communication, and administer the Agreement.
  2. The Coach complies with the EU General Data Protection Regulation (GDPR / AVG).
  3. Details on data collection, processing, retention, and your rights are described in the JD Strength Coach Privacy Policy, available upon request or via link.
  4. By entering this Agreement, the Client acknowledges the Privacy Policy and provides explicit consent for processing personal health information necessary for coaching.

17. Results Disclaimer

  1. The Client understands that fitness and health outcomes depend on multiple factors, including personal effort, lifestyle, and adherence to guidance.
  2. The Coach makes no guarantees of specific results (such as weight loss, muscle gain, or performance improvement).

18. Complaints and Dispute Resolution

  1. If the Client has a complaint about the Services, they should first contact the Coach via pt.joaodiogo10@gmail.com.
  2. The Coach will respond within a reasonable timeframe and aim to resolve issues amicably.
  3. If a dispute cannot be resolved informally, the Client may seek mediation or legal action as permitted under Dutch law.

19. Amendments to These Terms

  1. The Coach reserves the right to update or amend these Terms.
  2. Clients will be notified by email at least 14 days in advance of any substantial change.
  3. If the Client does not agree with the amendments, they may terminate the Agreement before the changes take effect.

20. Governing Law and Jurisdiction

  1. These Terms are governed by Dutch law.
  2. Disputes shall be submitted to the competent court in The Hague, The Netherlands.
  3. However, under Article 6:236(n) BW, the Client (as a consumer) may, within one (1) month after the Coach invokes this clause, choose to bring the dispute before the court competent under the law (for example, the court of the Client's domicile).
  4. If the Client resides outside the Netherlands, they retain any rights under the mandatory laws of their country of residence.

21. Language

These Terms are issued in English and Dutch. In case of conflict or ambiguity, the Dutch version shall prevail for interpretation by Dutch authorities or courts.

22. Contact and Versioning

Questions, notices, or withdrawal requests can be sent to: